Who we are

Our website address is: commonscargobike.co.uk.

Our address is Unit 5 Morley Street, Daybrook, Nottingham, NG5 6GW. Our Companies House number is 11399956

What personal data we collect and why we collect it

We collect information about you during the registration, booking, and donation process on our website. This information may include, but is not limited to, your name, address, phone number, credit card/payment details and any other details that might be requested from you for the purpose of processing your membership application, hire bookings and donations.

Handling this data allows us to:

– Send you important account/donation/service information.
– Respond to your queries, refund requests or complaints.
– Process payments and prevent fraudulent transactions. We do this on the basis of our legitimate organisational interests.
– Set up and administer your account, provide technical support, and to verify your identity.

Additionally, we may also collect the following information:

– Your comments if you choose to leave them on our website.
– Cookies which are essential to keep track of your donation history whilst your session is active. This allows you to access your donation receipt without being a registered, logged in user.
– Account E-mail/Password to allow access to your account, if you have one.
– If you choose to create an account with us, your name, address, e-mail, phone number and photo ID.

Email address

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet sending service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you become a member, you will be required to upload your photographic ID. This will be held securely, and may be deleted upon request. Photographic ID is a condition of membership. If you wish to delete your photo ID, you will be required to re-upload it before hiring again in future.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not use Google Analytics or similar third party analytics software, nor do we embed social media tracking pixels.

Analytics

Who we share your data with

We do not use analytics on our website.

If you make a donation, your name, address and credit card information will be securely handled by our payments processor Stripe.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Data is held on current members for as long as they are active. Accounts are deemed inactive and deleted after 12 months of inactivity.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

If you make a donation, your name, address, and card data are securely passed to Stripe, our payments processor

Contact information

If you require further information please contact nottingham@commonscargobike.co.uk

Additional information

How we protect your data

Our website uses a security certificate and data is transmitted via a secure connection. All payments are processed by Stripe, a secure payments provider. All credit card information is processed on their site.

What data breach procedures we have in place

In the event of a data breach all users will be contacted via the provided email address.

What third parties we receive data from

When your donation is processed we receive confirmation of the status of your payment but not details of the card that the payment is made on. That information is held securely with Stripe.